Privacy Policy

PRIVACY POLICY
PT COOLFUNNY MULTI JAYA

1. Introduction
PT COOLFUNNY MULTI JAYA ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our game top-up services.

2. Information We Collect
To process your orders, we collect the following data:

Transaction Data: User ID/Game ID, Server Name, and the top-up amount.

Payment Data: Confirmation of payment via QRIS (We do not store your bank account details, credit card numbers, or QRIS scan codes. Payment is processed directly by the licensed Indonesian Payment Gateway).

Device Data: IP address, browser type, and device information (to prevent fraud).

Communication Data: Data you provide when contacting our customer support (e.g., WhatsApp number or email).

3. How We Use Your Information
We use your data for:

Processing and delivering your top-up orders.

Verifying transactions and preventing fraud (including checking for Money Laundering or chargeback risks).

Sending transaction status notifications.

Improving our customer service.

4. Data Sharing
We do not sell, trade, or rent your personal data to third parties. We may share your data only with:

Payment Processors: To verify payment completion.

Third-party Game Platforms: Only to the extent necessary to perform the top-up (i.e., sending the User ID to the game provider/redeem code system).

Legal Authorities: If required by Indonesian law (UU ITE and UU PDP).

5. Data Security
We implement industry-standard security measures (SSL encryption, firewalls) to protect your data from unauthorized access, alteration, or disclosure.

6. Data Retention
We retain your transaction data for as long as necessary for legal, accounting, or dispute resolution requirements (generally up to 5 years as per Indonesian tax laws).

7. Your Rights
Under Indonesian Law (UU No. 27 Tahun 2022 on Personal Data Protection), you have the right to:

Access your personal data.

Request correction or deletion of your data.

Withdraw consent for data processing.
To exercise these rights, please contact us via the details below.

8. Contact Us
If you have questions about this Privacy Policy, please contact us at:

Email: support@cahayagame.com